Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy outlines how your information is processed when using the DJI Store India Service Portal.

1. Information We Collect & Use

We collect essential information strictly required to fulfill our repair and e-commerce services:

• Identity & Contact Data: Names, billing/shipping addresses, and email addresses.
• Hardware Data: Aircraft serial numbers, flight logs (only when voluntarily submitted for crash analysis), and service history.
• Financial Data: Transactions are securely processed via third-party gateways (e.g., Razorpay, PayPal). We do not store full credit card numbers or UPI PINs on our servers.

2. Mobile Authentication & Firebase

To provide secure, passwordless access to your customer dashboard and repair tickets, our portal utilizes Google Firebase for OTP (One-Time Password) SMS authentication.

• Phone Number Processing: When you enter your 10-digit mobile number, it is securely transmitted to Google Firebase servers solely for the purpose of generating and verifying the SMS OTP.
• Consent: By requesting an OTP, you consent to this data transfer and to receiving SMS communications from us regarding your service authentication and ticket updates.

3. Data Sharing & Security

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners for logistical or analytical purposes.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data stored on our site.